If you’re looking to return your order, we’re here to help! Our Happiness Promise guarantees our products for 30 days. We offer free, simple returns within 30 days of purchase to the original payment method (less shipping charges).
If you decide the flavours aren't for you, email hello@ulivit.ca and include your order number with a description of the reason for your return. We’ll issue a return label and process your refund (less shipping charges) once we’ve received the blend(s) back. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ulivit.ca.
Noteworthy ‘extras’ on our shipping + returns policy:
- Products must be received back (in good condition) within 30 days of the return label being issued.
- We charge a small reshipment fee of $12 for incorrectly provided addresses at checkout.
- Standard Shipping is $25 on orders under $65.
- We offer standard shipping (7-10 business days). We cannot guarantee delivery timelines as mail carriers across Canada and the US are continuing to experience delays.
- For updates on your shipment please check your order confirmation for the tracking details and follow up with the carrier.
- Pre-orders are shipped once all items in your cart are back in stock (no partial shipments).
You can always contact us for any return question at hello@ulivit.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping Policy:
We work with trusted shipping partners to ensure your order is in good hands, from the time it leaves our warehouse to the moment it’s delivered to your door.
We strive for next-business-day order fulfillment, and once your package is shipped out, it generally takes about 3-10 business days to reach Canadian destinations.
Shipping is free for all Canadian orders $65+ If you’re experiencing any problems with your shipment, just let us know and we’ll be happy to help!
Shipping is free for all Canadian orders $65+ If you’re experiencing any problems with your shipment, just let us know and we’ll be happy to help!